PERSONAL DATA PROTECTION
sgold.gr created this website with the sole purpose of serving its customers. The website sgold.gr is simple and user-friendly and has been designed to meet the specific needs of each user. In order to achieve the best service for you, it is important for you, our customer, to understand that you must provide us with specific information regarding the processing of your order and which is guarded by us.
This Privacy Statement describes the method of collecting data from our website and the use of this data by us. This Privacy Statement refers exclusively to your personal data, which you provide to us during your orders on this website.
The information provided voluntarily by the users of the mentioned website, is used by our company in order for its users to have direct and substantial communication with the store, to be provided with answers to specific questions they ask and finally to be served and executed the orders. their.
The information collected through the website is intended to measure the number of visitors, to determine the requirements of customers for more products and to facilitate transactions with our company. sgold.gr does not distribute to any other non-affiliated organization or affiliate, the email addresses, or any other user information and his customers.
sgold.gr designed its website so that its users can visit it without having to reveal their identity unless they wish . The visitors of our website are requested to provide us with their personal data only in case they want to order a product (s), to register on our website and / or to send an email to sgold.gr
USE OF INFORMATION
Littledreams.gr collects three types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to execute his order from sgold.gr , (3) information that the user gives us in participations of competitions that take place from time to time.
When filling out any order form on our website, you will be asked for your name, address, postal code of your area, your email address, your phone number, credit card details, how to pay for the order. Additionally, you may be asked for more specific information, such as shipping details of an order, invoicing details or details about the offer you have requested.
sgold.gr makes use of the information you provide to us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order at your place, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products offered by the company, (iv) special offers of the company, (v) receipt of gifts after competition draw. You can choose whether or not you want to receive such communications from sgold.gr by sending your request via e-mail to < a href = “mailto: email@example.com”> firstname.lastname@example.org
ACCESS TO INFORMATION
Every order execution requires the collection of personal data, for delivery or reservation of an order. Also the use of a credit card, for the debit of which proof documents of identification of a legal holder are required for the first and only time is guaranteed in each case. Any supporting document and document certifying and stating the identity of the customer remains strictly confidential and is checked only by the responsible department of sgold.gr .
The submission of your personal data by you means that you consent to this data being used by the employees of sgold.gr for the reasons mentioned above . sgold.gr requires its employees and the maintainers of its website to provide its customers with the level of security mentioned in this Privacy Statement Personal Data.
In no other case sgold.gr can share your personal information with others without your prior consent, except if this is required through legal channels. Please note that under certain conditions permitted or required by law or court order, the collection, use and disclosure of your personal data, which has been collected online without your prior consent (for example in case of a court decision).
CORRECTION AMENDMENT OR DELETE OF INFORMATION.
sgold.gr allows its users to correct, change, supplement or delete data and information submitted to the company. If you choose to delete information, sgold.gr will act to delete that information from its files immediately. For the protection and safety of the user sgold.gr will try to make sure that the person making the changes is indeed the same person as the user . To access, change or delete your personal data, to report problems with the operation of the website or to ask any question, please contact sgold .gr via e-mail at email@example.com .
The change or correction of your personal data can also be done through the registration page of sgold.gr . Please note that we will do everything possible to protect your personal data, but the protection of your password on our website is up to you.
sgold.gr is committed to ensuring the security and integrity of the data it collects about users of its website. sgold.gr has adopted procedures that protect the personal data that users submit to its website or provide it by any other means (e.g. by telephone). These processes protect users’ data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to certify that this information is accurate and used correctly.
ACCEPTANCE OF THE PRIVACY PROTECTION PROCEDURES
sgold.gr if you use this website you accept and consent to this Privacy Statement posted through it.
DELIVERY / SHIPPING
Product delivery – Sending documents
- The products purchased by the Customer will be delivered to the address which the Customer declares at the time of registration as the receiving address. A copy of the sales invoice and the delivery note will also be delivered to the Customer. Deliveries will be made on receipt, with the signature of the recipient on the relevant documents.
Delivery within the Greek Territory
- sgold.gr will deliver the products through the courier company ELTA Courier.
- Delivery may be delayed: a) During periods of high commercial traffic b) Due to adverse weather conditions c) In case of force majeure
- In case the payment method eCash on delivery, the shipping cost is € 2.80 with ELTA when the total order amount ranges from 0 to 45 euros and 0 € when the total order amount is over € 45.
5. In the payment by cash on delivery the customer is charged with the amount of € 1.90
RETURN AND CHANGE POLICY
Cancellation of order before delivery (right of withdrawal before delivery)
- The Customer has the right to cancel the order, ie to cancel the purchase transaction before receiving the purchased products. In this case, the Customer sends a cancellation statement to sgold.gr to the email address firstname.lastname@example.org. sgold.gr will accept the cancellation and will refund the price to the customer by crediting his credit card only if the (purchased) product (s) ( purchased) products have not been delivered to the courier company for delivery to the Customer.
If they have already been given to the courier company, then the cancellation will be considered as a return of the products under the following conditions.
Change of products after delivery
.2. If the Customer is not satisfied with the purchase made, he has the right to request the change of the purchased product. In this case, the Customer can send an e-mail to sgold.gr to the above mentioned e-mail address, email@example.com and contact by phone at 2310227783 , requesting the change of the product with another product of his choice.
For replacement of a non-faulty, non-damaged or generally non-defective product, the customer bears the costs of sending the return (courier, transport, postage or other), which will be done at his own risk.
.3. Changes will not be accepted for products sold at a discount at the time of purchase.
.4. If the new product has a higher price than the returned product, then the Customer will be notified electronically, by e-mail, to proceed with a new payment process (for the payment of the difference). The e-mail will contain a link to the payment website of this website, through which the Customer will enter all the necessary payment information in accordance with the terms below. If the new product has a lower price than the returned product then 2310227783 will credit the Customer for the difference as listed below.
Return of Products after delivery (Right of withdrawal after delivery)
- If the Customer is not satisfied with the purchase made, he further has the right to return the product he will buy and request a refund of the price paid as provided by Greek legislation for consumer protection (right to withdraw from a sale ). In this case, the Customer sends by e-mail message / e-mail to sgold.gr to the e-mail address noted above firstname.lastname@example.org and contact by phone at 2310227783 , requesting the return of the product in return for a refund of the price paid.
For the return of an incorrect, non-damaged or generally non-defective product for the purpose of a refund, the customer bears the costs of sending the return (courier, transport, postage or other), which will be done at his own risk.
Deadline for change or return of products
.6. Any request for change or return of product must be sent within 15 full days of receipt of the product. Requests for change or return of products after the period of 15 full are accepted only in case of defective products according to Greek law, based on the provisions applicable to sales contracts.
Terms and conditions for the validity of a product change or return
Return or change the entire product
- Both the right to change and the right to return the product (right of withdrawal from the sale) apply to the entire product purchased and can not be exercised on only part of the product.
Condition of returned products
- The return or exchange of a product will not be accepted if it is proven that the product has been used and will be returned at the customer’s expense. Products must be returned (for a refund or change) to their original condition, complete and intact and their original packaging has not been unsealed.
Send products to sgold.gr
- Shipping of products to be returned or exchanged within Greece is free only through as the same courier company with which the product was shipped for the first time. In case of sending the product for return or for exchange with another courier company, the customer will be charged the shipping costs.
The Customer sends via e-mail message / e-mail to sgold.gr to the e-mail address noted above email@example.com and contact by phone at 2310227783 , requesting the return or change of the product. The cost of shipping the products to be returned or exchanged outside Greece is borne by the customer.
- For each product that is returned or for which a change is requested, the Customer must include a copy of the original purchase receipt when sending it.
Delivery costs for products whose change is requested.
- In the event of a faulty, damaged or defective product for which a change is requested, the Customer will not be charged the cost for the second receipt of the new product acquired after the change.
Conditions for returning products.
- In case of non-fulfillment of any of the above conditions, sgold.gr is entitled to either (a) consider that the right to change or return is not exercised validly and therefore not accept the return or change of the product either (b) especially in the case of products that are not returned intact, complete, intact and with their original packaging sealed.
- As soon as sgold.gr receives a request for a refund or product change and if the above conditions are met, it will credit the Customer’s credit card with the relevant how much. It usually takes 7 business days to process the request and complete the credit registration.
The Customer will be notified as soon as the return / change request has been fully processed. In the above case where sgold.gr is entitled to compensation for defects of the returned products, it will have the right to offset the relevant amount of the claimed compensation with the return price.